心中还是放不下星期一发生的事情，觉得实在太委屈了。于是昨晚再次翻看学校派发的手册，引发了以下的一封email，给学校的：
Hi XXXX,
I'm Charles' mom, Yolanda. I would like to bring your attention to a clause in the Parent's Manual under "Food/Snacks". Before Charles' first day on November 3, I read through this manual to make sure I would do everyting right. Under Food/Snacks, it states that "XXXXX Preschool will provide one nutritious snack per session." My understanding of this is that I don't need to prepare any snack for Charles to bring to school as the school will provide such.
But on this Monday, when I brought Charles to school, I was told that I should prepare the snack, and I was very surprised. I didn't argue at the time and promised that I would bring snack on the next day. So on Charles' first day at school, during the snack time, he had nothing to eat but watched other children enjoying their own snacks. I could tell from his expression when picking him up that he was upset by this small incident.
I'm not sure if the school has changed the policy or if I have the wrong understanding of this particular sentence. And please note that I'm not here to ask for a free snack. Although this is a small incident, it did upset Charles and us. It was an unhappy experience. You may consider to amend that particular sentence to avoid future confusion.
Lastly, I want you to know that other than this small incident, Charles has been enjoying the school although he may be the youngest among the children. I can tell his happiness from his sudden yelling of "Oh yeah!" (learned obviously at school) and rolling up the sleeves before washing hands (never did that before). I sincerely thank the teachers for their patience and effort.
Thanks for your time.
Yolanda
I'm Charles' mom, Yolanda. I would like to bring your attention to a clause in the Parent's Manual under "Food/Snacks". Before Charles' first day on November 3, I read through this manual to make sure I would do everyting right. Under Food/Snacks, it states that "XXXXX Preschool will provide one nutritious snack per session." My understanding of this is that I don't need to prepare any snack for Charles to bring to school as the school will provide such.
But on this Monday, when I brought Charles to school, I was told that I should prepare the snack, and I was very surprised. I didn't argue at the time and promised that I would bring snack on the next day. So on Charles' first day at school, during the snack time, he had nothing to eat but watched other children enjoying their own snacks. I could tell from his expression when picking him up that he was upset by this small incident.
I'm not sure if the school has changed the policy or if I have the wrong understanding of this particular sentence. And please note that I'm not here to ask for a free snack. Although this is a small incident, it did upset Charles and us. It was an unhappy experience. You may consider to amend that particular sentence to avoid future confusion.
Lastly, I want you to know that other than this small incident, Charles has been enjoying the school although he may be the youngest among the children. I can tell his happiness from his sudden yelling of "Oh yeah!" (learned obviously at school) and rolling up the sleeves before washing hands (never did that before). I sincerely thank the teachers for their patience and effort.
Thanks for your time.
Yolanda
~~~~
看来我是没有选错学校，有关人事很快就回复了我的email:
Dear Yolanda
Please let me appologize for the mix up regarding snacks! I am so sorry! For snacks, we will purchase fresh vegetables and fruits daily from T n T market, and baked goods and bottled water from Costco. However, many parents in the school prefer their children to eat (for example) organic food or their own ethnic foods resulting in the parents sending a snack along with their child. The majority of our parents do this, so this it was hindsight on our part and I am so very sorry.
Thank you for bringing this to my attention, I have already spoken with the teachers about this.
We are delighted to hear that Charles is enjoying his experience here!! ...
~~~
家长和学生便是学校的客户或顾客（这是21世纪的理论，我之前从工作经历中学的），如此的售后服务，算是合格了。希望花生在学校玩得开开心心，我们做家长的给学费也给得心甘情愿的。
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